Pakistan
Learn English in the UK or in PakistanspacerUK courses and qualifications in the UK or in PakistanspacerThe best of British arts, media and designspacerGovernance and the rights of peoplespacerLibraries, information centres, seminars, knowledge networks and the information society
Visit our network of offices and information centres across PakistanspacerRead all about our collaborative workspacerFind our services, departments, libraries, personnel, etc.spacerCountry home page
 The British Council home page
Library and information service questionnaire
  The British Council would be most grateful if you could spare some moments to complete this questionnaire.

1. Which of the library's services and resources do you use?
(Tick as many boxes as apply)
Reference books Reservation service (for items out on loan)
Borrow non-fiction books Professional journals
Use non-fiction books on the premises Newspapers
Borrow fiction books Leisure magazines
Borrow non-fiction videos Information about British way of life
Watch non-fiction videos on the premises Information on studying in Britain
Borrow fiction videos Enquiry answering service
Watch fiction videos on the premises Internet access
Borrow audio cassettes CD-ROMs
Listen to audio cassettes on the premises Photocopier
Computer aided language learning Photocopies through the British Library
BBC World Service (television or radio) Other (please specify below)
Other:

2. Is it easy to find the materials you want in the library?
always usually sometimes never

3. If you do not find what you are looking for in the library, do you ask the library staff?
always usually sometimes never

4. How do you rate the staff?
very helpful
less than helpful		 helpful
unhelpful		 sometimes helpful

5. How do you rate staff knowledge and expertise?
excellent good adequate poor

6. If you could change just one thing about the library, what would it be?
I would not change anything Reduce time spent waiting for service
The opening hours More help to find what I need
Keep the shelves tidier More information on our services
Improve staff competence More information (please specify below)
Make it easier to find things Add a new service (please specify below)

If you have selected 'More information' or 'Add a new service', please specify:

7. On the whole, how would you rate the service provided by the British Council?
excellent good satisfactory poor

8. How often have you visited the library in the last three months?
More than 6 times 4-6 times 1-3 times not at all

9. How long have you been a member of the library?
more than 3 years 2-3 years less than a year

10. As a result of your contact with the British Council is your impression of the UK:
more favourable unchanged less favourable

11. If you wish to make any other comments about the library, please do so:

12. Please select the library and information centre you usually visit:

You do not need to supply your name and other details about yourself. If you wish to do so, please complete the following section:

Name: Title:
Occupation: Organisation:
E-mail:

Home > Info exchange > Libraries > Library and information service questionnaire

  Produced in Pakistan by The British Council © 2000. The British Council is the United Kingdom's international organisation for educational and cultural relations. Registered in England as a Charity.